Varuna Mart Cancellation Policy

Last Updated: 07/21/2025

This policy outlines the terms and conditions for cancelling an order placed on the Varuna Mart website. We understand that sometimes you may need to change your mind or correct an order.

1. Cancellation Before Shipment

You can cancel your order without any penalty if we have not yet processed it for shipping.

• How to Request: To cancel an order, please contact us as soon as possible. The quickest way is to call our customer service hotline at [Your Customer Service Phone Number]. You can also email us at admin@varunamart.com with your order number and the request to cancel.

• Timeframe: We process orders quickly to ensure fast delivery. Therefore, cancellation requests must be received within 1 hour of placing the order to have a high chance of success. Requests made after this window will be processed only if the order has not been handed over to our logistics partner.

2. Cancellation After Shipment

Once your order has been shipped, it is no longer eligible for a standard cancellation.

• What to Do: If your order has already been shipped but you wish to return it, please refer to our Return Policy.

• Exception - Failed Delivery: If the courier attempts delivery multiple times and fails, the order will be automatically cancelled and returned to us. A full refund will be processed upon receipt of the returned package at our warehouse.

3. Cancellation by Varuna Mart

We reserve the right to cancel any order at our discretion for reasons including, but not limited to:

• The item being unavailable or out of stock.

• Inaccuracies in product information or pricing.

• Suspicion of fraudulent activity.

• A customer's inability to be contacted for order verification (if required).

• Limitations on quantities available for purchase.

If we cancel your order, you will be notified via email, and a full refund will be processed immediately if payment was already collected.

4. Refund for Cancelled Orders

• Timeline: If your cancellation is successful, we will process a refund within 5-7 business days from the time of cancellation approval.

• Method: The refund will be credited to the original payment method used during the purchase. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

5. How to Request a Cancellation

Please contact our customer service team with your order details ready.

Varuna Mart Customer Service

• Email: admin@varunamart.com

Please have your Order Number ready to help us assist you quickly.